SHIPPING

All orders are usually processed and dispatched within 7 to 21 days of payment receipt, provided there aren’t any stock shortages or other unexpected delays. Should there be any unexpected delays with your order, you will be notified via Email or phone call. Please allow an additional day or two during the rush of the holiday season or sale periods, we are always trying our best to attend to all orders as quickly as possible so please be patient with us.

All orders are generally delivered within 14 to 21 business days from dispatch (excluding weekends and public holidays). Some deliveries to outlying areas can take up to 21 working days. We ask for 1 business day to process your order. We do not ship on Saturday, Sunday, or on Holidays.

Once your parcel has been dispatched, you will be provided with your tracking information via Email. Should your tracking number NOT be provided, then you are welcome to email us at info@thecraftihub.co.za to obtain it manually. If you are experiencing any complications or delays with your delivery, please contact the shipping carrier using your provided shipping information. Once the shipment has left our facilities, we will have to go through the same procedure to find out any further information.

RETURNS POLICY

We stand behind everything we sell. If you are not satisfied with your clothing purchase, you can return it for a replacement within 7 days of receipt.

Should there be any issue with the product(s) received, such as production defects or breakages during transit etc. please notify us within 48 hours of receipt, any claims past this time period will be null and void.

In the event that the size you’ve chosen isn’t a suitable fit, you will be able to exchange it by returning the item(s) back to us, using a courier of your choosing (at your cost). Once the items are received in good order, we will send the replacement in exchange, without any additional courier costs.

In such case, please Email us to – info@thecraftihub.co.za with your return/exchange request. You must send your original invoice / order with any returns and exchanges.

When products are returned, please make sure that all the products are in perfect condition and haven’t been washed nor warn. Please make sure that the exchange item(s) are delivered to us within 10 days of notifying us about your desire to exchange the product(s), any returns past the 10 days will be void and not eligible for replacement.

You may exchange your purchased product for a different size/color, different item or alternatively request a store credit. Please note that in case of a credit request, the credit will be processed for the costs of the items purchased and returned, we cannot offer credit on any additional shipping costs as those are non refundable from our courier partner.

Please note, some items can go out of stock quickly, as a result,we may not be able to always make the desired exchanges, but we will do our best to find a suitable solution.

When shipping back your return/exchange, note that the item is your responsibility until it reaches us. For your own protection, we recommend shipping your package with a carrier that can provide tracking and insurance. Craft-I Hub will not be held responsible for packages lost in transit. The cost of returning items to us will be the customer’s responsibility, however, if Craft-I Hub was directly responsible for providing an incorrect product, colour or size, then the first exchange shipping costs will be covered by Craft-I Hub.

Please note, our returns policy only covers items that have a manufacturing defect and does not cover ordinary wear and tear or damage caused by improper use or accidents.